Terms of Service

These Terms govern the use of horazora.com (the "Site") and the services provided by HoraZora, a sole proprietorship of Jeffrey Correia-Melo registered in Quebec, Canada (NEQ 2282607037) ("HoraZora", "we"). By using the Site, submitting one of our forms or engaging us ("Client", "you"), you accept these Terms.

1. Services

HoraZora builds websites and automated systems that help businesses respond to potential customers: an automatic message to callers whose call was missed, an assistant that answers basic questions and offers a time, an instant reply to website form requests, booking on the Client's calendar, alerts to the Client and, in higher plans, review requests, reactivation of past customers and an AI voice receptionist, as well as custom AI agents and automations quoted per project (the "Services"). Each Client's plan, scope and price are set out in a proposal or agreement (an "Order"), which forms part of these Terms and prevails in case of conflict.

1A. Free Audit

The free audit is a meeting of about 15 minutes, on a Saturday, followed by a one-page report sent by email, usually within 2 business days. It is general information based on what you tell us and on public sources. It is free, creates no obligation for either party, and is not a guarantee of any result.

2. Who the Services are for

The Services are for businesses and their authorized representatives, not consumers. By using the Site or the Services, you confirm you are at least 18 and authorized to bind the business you represent.

3. Client responsibilities

• provide accurate information about your business (services, hours, area, booking rules) and the website content (logo, photos, list of services);
• set up call forwarding when required (your carrier may charge for it);
• make sure messages sent on your behalf, including to past customers, comply with the GDPR, Portuguese electronic communications law and other applicable law, including having the consent or customer relationship required;
• review the messages and settings we show you before they go live, and tell us about any error;
• use the Services only for lawful business purposes; and
• tell us about any complaint, opt-out request or regulator inquiry about messages sent through the Services.

4. Prices and payment

Plan 1 (website + missed-call reply). Unless an Order says otherwise, it costs €297 per month, excluding VAT, month to month with no minimum term. Other plans are priced in the Order. HoraZora is established outside the EU; for a business client in Portugal, VAT is normally self-assessed by the client (reverse charge).

First month and refund. You pay the first month through Stripe when you sign, before we start. We build the system and show it to you working. If, after that demonstration, you don't think it would work for your business, tell us within 14 days of your first payment (if the demonstration takes place more than 7 days after that payment, the time runs from the demonstration instead) and we refund the first month in full, plus any month charged since. If you keep it, the plan continues month to month until either party ends it (section 11).

Billing. Fees are billed as set out in the Order. HoraZora may pause the Services until an overdue amount is paid.

Third-party costs. Your carrier's charges (for example, for call forwarding) are yours. Any other third-party cost passed on to you is stated in the Order.

5. Websites

• the website has 1 to 5 pages in Portuguese and English, sized to your business;
• it goes live within 7 days of receiving your logo, photos and list of services;
• two rounds of changes are included at launch, then small edits while your plan is active;
• the domain is registered in your name and belongs to you;
• hosting is included while your plan is active; and
• what happens to the website files when the plan ends is set out in the Order.

6. Intellectual property

Your content and data. You keep all rights in your business name, logo, photos, text and other materials you give us, and in your customers' data ("Client Data"). You grant HoraZora a limited license to use them only to provide the Services.

HoraZora property. HoraZora keeps all rights in its software, automations, assistant instructions, templates, methods and know-how. Nothing in these Terms transfers them to you.

7. Automated messages and AI

The Services use automation and artificial intelligence, which can make mistakes despite reasonable safeguards. The first message names your business and says it comes from an automated assistant, and recipients can reply STOP at any time. HoraZora does not guarantee any number of calls, replies, bookings or revenue.

8. Data protection

When we process Client Data, we do so as a processor, only on your instructions, under GDPR Article 28; the processing terms are set out in the Order. Our own processing is described in the Privacy Policy.

9. Confidentiality

Each party protects the other's confidential information with at least the care it uses for its own, and discloses it only as needed for the Services or as required by law.

10. Limitation of liability

To the maximum extent permitted by law, HoraZora's total liability related to these Terms or the Services will not exceed the amounts paid by the Client in the three (3) months before the claim, and HoraZora is not liable for indirect damages, including lost profits. Nothing in these Terms limits liability that the law does not allow to be limited.

11. Term and termination

Either party may end a monthly plan with 30 days' written notice (email is enough), unless the Order says otherwise. HoraZora may suspend or end access immediately for a breach of these Terms or the law. At the end, we give you a copy of your Client Data on request.

12. Governing law

These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable there. The parties first try to settle any dispute in good faith; failing that, the courts of Quebec have jurisdiction, without prejudice to any mandatory rules that apply.

13. Changes

We may update these Terms. Material changes are posted on this page with a new effective date and do not change the price or term of a plan already signed.

14. Contact

Questions about these Terms: jeffrey@horazora.ca

HoraZora (sole proprietorship, NEQ 2282607037) — Quebec, Canada